Terms of service

TERMS OF SERVICE

These terms apply when you purchase goods from The Way to You partnership (“we”, “us” or “our”) through this online store.

ABOUT US

The Way to You partnership
Endsleigh Court, Flat 4b
London WC1H 0HA
United Kingdom
Email: thewaytoyou.studio@gmail.com
Telephone: 07951 684893

We are registered for VAT in the United Kingdom. Prices displayed to UK consumers include applicable VAT unless clearly stated otherwise.

PRODUCTS

We take reasonable care to describe and photograph our handmade products accurately. Because items are handmade, small variations in colour, shape, size and finish may occur and form part of their individual character. Screen settings may also affect how colours appear.

ORDERS AND CONTRACT FORMATION

Placing an order is an offer to buy. A contract is formed when we send confirmation that the order has been accepted. If we cannot accept an order, we will notify you and refund any payment taken.

PRICES AND PAYMENT

The price and available delivery charges are shown before you place your order. You must provide accurate payment and delivery information. Available payment methods are shown at checkout.

DELIVERY

Delivery options, charges and estimated timings are shown at checkout and described in our Shipping Policy. Unless otherwise agreed, goods will be delivered without undue delay and within 30 days after the contract is made. Risk passes to you when the goods are delivered to you or a person identified by you.

CANCELLATION, RETURNS AND REFUNDS

Your cancellation and return rights are set out in our Return and Refund Policy. Nothing in these terms limits your statutory rights, including rights relating to goods that are faulty, not as described or not fit for purpose.

PERSONALISED AND BESPOKE GOODS

Where goods are made to your specifications or clearly personalised, the statutory right to change your mind may not apply. Your rights remain unaffected if the goods are faulty, damaged or not as described.

INTELLECTUAL PROPERTY

The Way to You name, branding, original photographs, text, product designs and other original store content belong to us or are used with permission. They may not be copied or commercially exploited without permission, except where permitted by law.

OUR RESPONSIBILITY

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.

EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay caused by events outside our reasonable control. We will contact you as soon as reasonably possible and take steps to minimise the effect. If there is a substantial delay, you may contact us to cancel and receive a refund for goods not received.

PERSONAL DATA

We use personal data as described in our Privacy Policy.

CHANGES TO THESE TERMS

The terms applying to your order are those available when you place it. We may update these terms for future orders.

GOVERNING LAW

These terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections and may bring proceedings in the courts available to you under applicable law.

CONTACT

Questions or complaints may be sent to thewaytoyou.studio@gmail.com.