Refund policy

RETURN AND REFUND POLICY

This policy applies to purchases made from The Way to You partnership.

YOUR RIGHT TO CANCEL

If you are a consumer buying online, you may cancel your order without giving a reason by notifying us within 14 days after the day you receive the goods. After notifying us, you must return the goods within a further 14 days.

To cancel, email thewaytoyou.studio@gmail.com with your name, order number and a clear statement that you wish to cancel. Please contact us before sending anything back.

RETURN CONDITION AND COSTS

Please return items securely packaged and, where reasonably possible, in their original condition. You may inspect an item as you would in a shop, but we may reduce the refund if its value has been diminished by handling beyond what is necessary to establish its nature, characteristics and functioning.

Unless an item is faulty, damaged, incorrect, or we agree otherwise, you are responsible for the cost and risk of returning it.

EXCEPTIONS

The statutory right to cancel does not apply to goods made to your specifications or clearly personalised. This does not affect your rights if an item is faulty, damaged or not as described.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please contact us promptly at thewaytoyou.studio@gmail.com with your order number and photographs where relevant. Your statutory rights under UK consumer law are not affected.

REFUNDS

Where a cancellation right applies, we will refund the price paid and the cost of our least expensive standard delivery option. We will make the refund without undue delay and no later than 14 days after we receive the returned goods, or after you provide evidence that you have sent them back, whichever is earlier. Refunds are normally made to the original payment method.

RETURN ADDRESS

The Way to You partnership
Endsleigh Court, Flat 4b
London WC1H 0HA
United Kingdom

Please do not send returns without contacting us first.

MODEL CANCELLATION FORM

To: The Way to You partnership, Endsleigh Court, Flat 4b, London WC1H 0HA, United Kingdom; thewaytoyou.studio@gmail.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on/received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature (only if submitted on paper):
Date: